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Infos> Terms and conditions of sale

Terms and conditions of sale

These Terms and Conditions of Sale apply to the purchase in Europe of MARCH LA.B branded products on the European website www.march-lab.com. MARCH LA.B SAS (referred to hereinafter as “the Seller”) is a French company with a share capital of 150 000 EUR, whose French branch is based in Paris (70003), 50 rue Charlot registered on the Registry of Trade and Companies of Paris under number 509190443, whose intra-community VAT number is FR15509190443, the Siret number is 509 190 443 00028, the telephone number is +33 (0) 1 75 57 93 90, represented by Mr MARHIC Alain.

Article 1 – Object


The object of this agreement is to define the terms of sale of products sold on the website www.march-lab.com (referred to hereinafter as “the Website”) between MARCH LA.B, the Seller, and any person aged over 18 and/or having the capacity to enter into a contract (referred to hereafter as “the Customer”) and wishing to make a purchase for his/her strictly personal reasons, excluding any professional or commercial purpose (referred to hereinafter as “the Parties”). It is expressly agreed between the Parties that the Terms and Conditions of Sale in effect on the date of purchase and accepted by the Customer govern their dealings exclusively. If a particular matter is not provided for in these Terms and Conditions of Sale, current practices in the sector of distance selling involving companies with their head office in France will be applied. This agreement is available in French and English. The Parties agree that in the event of contradiction between the different language versions, the French version will prevail. 

Article 2 – Details of products


2.1. Description of products
Products available for sale on the Website are represented by high quality photographs and accompanied with a description of their key features. Products are described and presented as accurately as possible. However, given the computer technology used, products delivered may sometimes have minimal differences compared to the photographs on the Website, particularly differences in colour. 

2.2. Prices
Prices
Prices are indicated in Euros (€), including taxes. Prices include Value Added Tax (VAT) applicable as of the date of the order in the country where the Customer is based and where the order is delivered. The Seller is free to change the sale price of its products at any time. However, the prices indicated at the time of purchase are the prices applicable to this purchase and cannot be modified once the Customer’s order has been confirmed. The price of products does not include delivery costs of the order which remain payable by the Customer, the amount of which will be indicated when checking the ‘cart’ as well as on the order before it is confirmed. By confirming an order, the Customer agrees to pay the full price previously indicated. In the case of an obvious error in the price of a product, the Seller reserves the right to cancel the purchase of this product, at no charge for the Customer. 

Shipping costs
The exact amount of shipping costs depends on the country to which the order is shipped. For more details on the shipping costs per country, the Customer is asked to refer to the «shipping policy» section of the Website. The total price indicated on the final screen of the payment process and in the confirmation of receipt of the order includes taxes and shipping costs. 

Article 3 - Order


3.1 – Placing orders
The Customer has to complete different stages to place an order on the Website:

  1. 1.      Select products
  2. 2.      Add products to cart
  3. 3.      Check/Change order
  4. 4.      Select delivery and billing options
  5. 5.      Read and accept the Terms and Conditions
  6. 6.      Pay
  7. 7.      Confirm order
  8. 8.      Receive an order confirmation.

The Customer can make changes to his/her cart prior to final confirmation. Once the Customer checks the required box and clicks on “Complete Order” at the end of the ordering process, he/she is bound by the order and accepts the MARCH LA.B terms and conditions of sale. Once the order is recorded, a confirmation message will be automatically displayed on the Website, indicating the order number and details of the products purchased. After receiving the order, the Seller will e-mail the Customer a detailed acknowledgement of receipt for his/her order indicating the products ordered and the amount billed (including taxes and shipping costs). By issuing this receipt, the Seller accepts the order placed by the Customer. By placing an order, the Customer accepts the prices and descriptions of products purchased as well as the Terms and Conditions of Sale in effect on the date of the order. For any exceptional orders (due to quantities ordered or delivery address in particular), the Customer must contact the Customer Service. 

3.2 – Prior acceptance of Terms and Conditions of Sale
Prior to ordering anything from the Website, the Customer is required to read the Terms and Condition of Sale. By clicking on the “Complete Order” button the Client agrees to our Terms and Conditions of Sale. The Customer can save and print the Terms and Conditions of Sale in effect on the date of his/her order via the acceptance window or using the “Terms and Conditions” section of the Website. These Terms and Conditions of Sale can be changed at any time. However, the Terms and Conditions of Sale applicable to an order are those in effect on the date this order is placed. 

3.3 – Refusal or freezing of order by Seller
In the case of a difficulty or dispute on a previous order, the Seller reserves the right to freeze the Customer’s order until the problem is resolved. 

The Seller can also refuse or cancel an order in the following situations:

  • the Customer’s bank details are unusable (incorrect or non-verifiable),
  • the payment has been refused by the Customer’s bank or was not made in the set time,
  • the delivery address provided by the Customer is incorrect or does not exist,
  • the Customer is presumed not to have the capacity to contract or not to be ordering for his/her strictly person purposes,
  • the price indicated was clearly incorrect,
  • the order is identified by security systems as being unusual or fraudulent,
  • the Customer has violated these Terms and Conditions of Sale,
  • or for any other legitimate reason.

The Seller can then carry out some additional checks and ask the Customer for the documents or information required to fulfil the order. The Seller cannot be held liable for any damages or costs incurred following this refusal or freezing of an order. 

3.4 – Availability of products
Orders are only honoured if stock is available. Products offered and prices are valid when they are visible on the Website at the time the Customer is placing an order, according to available stock. If a product is not available after the Customer places an order, the Seller will inform the Customer by e-mail as soon as possible. The amount of the order will be recalculated and the Customer will be reimbursed for the value of the products not available or the whole of the amount of the order if it is completely unavailable, at the latest within 14 days after the Customer has placed the order. If the Seller cancels the order due to the unavailability of the products, the Customer is not entitled to any compensation. However, if a product is unavailable, the Seller can supply a product of an equivalent quality and price if the Customer agrees. The return costs resulting from exercising the right of withdrawal related to the substituted product are, in this case, paid by the Seller. 

Article 4 – Payment


4.1 - Currency
For the countries of the European Union to which the Seller agrees to deliver the products, orders are payable in Euros (€). If the local currency of the Customer differs from the currency in which the prices appear on the Website, the Customer’s bank will apply the exchange rate in effect on the date of the order (unless a different rate is applied on a discretionary basis by the Customer’s bank). Consequently, changing the country of delivery can change the price of the products given the change in currency. 

4.2 – Terms of payment 
The Customer can pay for his/her orders on the secure payment server by Visa card or Mastercard indicating his/her card number, expiry date and the last three figures on the back of the card. The Customer’s account is debited as soon as he places the order.

4.3 – Protection of payments
The Seller has set up a process for the protection of transactions with a view to ensuring the security, integrity and confidentiality of payments made on its Website. Credit card numbers are not stored in the Seller’s systems. When purchasing, the bank details and payment details of the Customer are encrypted using the SSL protocol (Secure Socket Layer) from when they are entered by the Customer until the end of the transaction. None of the Customer’s bank information goes through the Website or is recorded on a public server or on the Seller’s servers. The Customer’s bank details will therefore be requested again for each new order on the Website. However, the Seller cannot be held liable for damages resulting from events outside its control related to the use of electronic means of communication (failure or delay in the transmission of electronic communications/data, interception or manipulation of electronic communications by third parties and/or computer viruses). 

4.4 – Reservation of title
The Seller reserves title to the products until it has received payment in full for the products. 

4.5 - Promotional codes
With discount deals (promotional codes, discount vouchers, etc), the Customer is eligible for an exceptional discount on the purchase of a single product or on an order for several products during the period of validity. These discount deals are only valid during the period of validity and are limited to the number of products and stocks available indicated on the deal concerned. Discount deals are personal, not transferable to a third party in any way whatsoever and can only be used for on-line purchases on the Website. Discount deals cannot be combined nor can they be combined with another special offer or promotion, unless stated otherwise in the deal. Discounts cannot under any circumstance be exchanged for cash. Discounts are deducted from the amount including tax of the product concerned or the order, excluding delivery costs which are paid by the Customer. 

Article 5 – Shipping and Delivery


5.1 – Delivery territory
Orders can be delivered in the countries listed below. If the Customer requires delivery to a territory other than those listed, he/she can contact Customer Service. However, the Seller can only meet this request if it is technically possible and the Customer agrees to bear all the resulting costs which will have been indicated by the Seller in advance. 

We offer express and standard shipping to the following countries:

ZONE 1*:

France

ZONE 2:

Europe

ZONE 3:

Rest of the world

 

5.2 - Shipping rates ans delays

From Monday to Friday, orders confirmed before 4 p.m. (CET) are handled during that day. If you have confirmed your order after the deadlines indicated above, it will be handled on the first working day after the date of the order. If your order is confirmed on Saturdays, Sundays or public holidays in France, it is going to be handled on the Monday or first working day after. Please note that the delivery times are expressed in working days and vary according to the destination (working days are days actually worked in the company, which excludes Saturdays, Sundays and public holidays). Delivery delays are estimated once parcels have been dispatched from our warehouse. If the delivery time indicated by the Seller when placing the order is not respected, the Customer can cancel his/her order. When the order is cancelled, the Seller reimburses the Customer immediately and, in any case, no later than within 7 days after the termination of the contract, for any sums paid in accordance with the contract. The standard shipping method applies for all free deliveries unless indicated otherwise on march-lab.com.

 

 

 

EXPRESS (1/3d)*

 

 

 

ZONE 1

 

9€

 

 

 

ZONE 2

 

19€

 

 

 

ZONE 3

 

59€




5.3 – Terms of delivery
The Seller has appointed different carriers to transport products ordered. The Customer must sign the delivery note issued to him/her by the carrier on delivery. If it is not possible to deliver the order to the Customer (Customer not in, address wrong or cannot be found, Customer has not provided necessary entry codes, inability to access delivery address, etc.) the carrier leaves to the Customer a note stating that he attempted to deliver the parcel and indicating the procedure to retrieve the parcel. Moreoften, carriers attempt to deliver the parcel 2 or 3 more times at the delivery address and/or indicate the closest depot to the delivery address from which the parcel may be picked up. If the delivery is still impossible, the parcel is returned to the Seller and kept by him for 30 calendar days at the Customer’s disposal. Partial deliveries can be made if, for example (but not only in this case), certain products are unavailable. In this case, the Seller will inform the Customer by e-mail to the address provided to it when ordering. The Seller will propose a new delivery time for the products that are unavailable and the Customer will be free to accept this or not. The Seller will bear the additional shipping costs which will not be billed to the Customer. If the Customer refuses the new delivery date, the Seller will reimburse the Customer for the products not delivered at the latest within 7 days after receipt of the Customer’s written refusal. 

5.4 – Inspection on delivery
On delivery, the Customer shall inspect the products and packaging to check whether the products are damaged or not. If the products are damaged, the Customer shall refuse the delivery and the Seller will reimburse him/her for the full price of the damaged products as well as the delivery costs within 7 days after the Seller has received the damaged products and recorded their return. 

5.5 – Transfer of risks
The risk of loss or damage of products ordered is transferred to the Customer when he/she, or a third party designated by him/her, takes physical possession of the products ordered. However, the risks are transferred to the Customer at the time of delivery (on the agreed date) if the Customer, or a third party appointed by him/her, clearly does not take the reasonable measures necessary to take physical possession of the products ordered. 

5.6 – Tracking of order
When ordering, the Customer is given an order tracking number. With this number, the Customer can obtain information about the progress of the delivery of the order via the website of the carrier nominated by the Seller, in the section for tracking parcels. The Customer is given the address of the carrier’s website in the order confirmation e-mail. The Customer can also contact the Customer Service if he/she has any questions relating to the tracking of his/her order. 

Article 6 – Right of withdrawal


The Customer has a period of 7 days from the date on which he/she takes physical possession of the product(s) ordered on March-lab.com to return the product(s). The returned product(s) have to be sent at the latest on the 7th day after which he/she took physical possession of the product(s) ordered on march-lab.com. If the last day of this period falls on a public holiday, a Saturday or a Sunday, the period shall end on the first working day thereafter. All product(s) have to be securely enclosed in a package as MARCH LA.B cannot accept damaged product(s). The returned product(s) have to be intact and complete, not stained or dirty and must not have been washed or worn, and in the original undamaged packaging. Rejected returns will be sent back to the customer. In the case of partial deliveries (several products ordered at the same time by the Customer and delivered separately), the withdrawal period starts from the delivery of the last product ordered. When the product consists of batches or several items, the withdrawal period starts from the delivery of the last batch or last item. The right of withdrawal is not applicable to sensitive products from a hygiene point of view, such as underwear, swimsuits, earrings, piercing, etc. when the Customer has removed the protection or opened the packaging. The Customer informs the Seller of his/her decision to return the products before the end of the withdrawal period by sending the products back to the Seller. The sending of the products before the expiry of the withdrawal period must be provable (for example in the form of a postal receipt). Concerning items on sale or on free promotion, the Customer has a period of 5 days to return the products after the day on which he informed the Seller. The Seller will reimburse the Customer for the full price of the products returned, including the delivery costs (standard mode), using the payment method utilized to place the order as soon as possible and at the latest within 14 days after the date on which the Seller received the Customer’s withdrawal notice and the product(s). The period begins when the Seller receives the notice of withdrawal or the products. In general, for the computation of time, the day of receipt of the notice of withdrawal or the products shall not be counted as part of the period. If the last day of this period falls on a public holiday, a Saturday or a Sunday, the period shall end on the first working day thereafter. However, reimbursement will only be made when the products returned have been received by the Seller. 

Article 7 – Conformity guarantee and guarantee for hidden defects


The products are covered by a conformity guarantee and a guarantee for hidden defects, enabling the Customer to return defective products or products that are not as ordered. The Customer has a period of 2 years from the effective delivery of the product to make a claim under the conformity guarantee. To this end, the Customer informs the Seller that the product is not as ordered within a period of 2 months from the date this is noted. Unless proved otherwise, any problem that appears within 6 months after delivery to the Customer is presumed to exist at the time of delivery; after this time, the Customer must provide proof that the problem existed on the date of delivery of the product concerned. In such circumstances, the Customer can claim the repair or replacement of the product, or, if this proves impossible or disproportionate for the Seller (for example, if the costs are excessive compared to a reduction of price or cancellation of the contract), the Customer can obtain an appropriate reduction of the price and keep the product concerned, or get a full refund with the return of the product concerned to the Seller (cancelling the order is not possible in the case of a minor problem). The Customer also has a means of redress for hidden defects (articles 1641 to 1649 of the French civil code) allowing him/her to either return the defective product and get a refund, or keep it and be reimbursed for part of the price. This action must be brought by the Customer within a period of 2 years from the discovery of the defect. The Customer can make claims by contacting the Customer Service and/or by sending the products back to the Seller along with the form attached to the delivery note. In all cases, if the Customer’s claim is justified and achievable, the Seller will, if applicable, repair or replace the product concerned for free, offer an appropriate reduction of the price or reimburse the Customer for the full purchase price of the product concerned as well as the delivery and return costs. Reimbursements are paid using the payment method utilised to place the order as soon as possible and no later than within 14 days after the date on which the seller received the claim from the Customer and the product. However, reimbursement will only be made when the product returned has been received by the Seller. If the Customer’s claim is not justified, the Seller will inform the Customer of the reasons for its refusal and, as chosen by the Customer, the product will be made available in the Seller’s warehouse or shipped to the address indicated by the Customer, at the Customer’s cost, within 30 calendar days after receipt by the Seller of the product returned by the Customer. 

Article 8 – Commercial guarantees


When a product is covered by a commercial guarantee, terms of this special guarantee are set out directly in the description of the product concerned. Commercial guarantees do not deprive the Customer from his/her rights resulting from the conformity and hidden defects guarantees mentioned above or any other action of a contractual or extra-contractual nature which he/she is recognized to have by law. 

Article L 211-4 of the French consumer code
The seller is required to deliver a product which conforms to the contract and is held liable for any lack of conformity which exists upon delivery. 
He is also held liable for any lack of conformity caused by the packaging or the assembly instructions, or the installation if he assumed responsibility therefore or had it carried out under his responsibility. 

Article L 211-5 of the French consumer code
To conform to the contract, the product must: 
1. Be suitable for the purpose usually associated with such a product and, if applicable:

  • correspond to the description given by the seller and have the features that the seller presented to the buyer in the form of a sample or model;
  • have the features that a buyer might reasonably expect it to have considering the public statements made by the seller, the producer or his representative, including advertising and labelling;

2. Or have the features defined by mutual agreement between the parties or be suitable for any special requirement of the buyer which was made known to the seller and which the latter agreed to. 
FA-1004
Article L 211-12 of the French consumer code
Action resulting from lack of conformity lapses two years after delivery of the product.

Article 1641 of the French civil code
A seller is bound to a warranty on account of the latent defects of the thing sold which render it unfit for the use for which it was intended, or which so impair that use that the buyer would not have acquired it, or would only have given a lesser price for it, had he known of them. 

Article 1648 al 1 of the French civil code
The action resulting from redhibitory vices must be brought by the buyer within a period of two years following the discovery of the vice. 

Article 9 – Customer Service
For any question related to orders made on the Website, the Customer can contact the Customer Service team

  • By phone from Monday to Thursday, 9.30 a.m. to 6 p.m and Friday 9.30  a.m. to 5 p.m. (CET), at : 

    France: +33 (0) 1 75 57 93 90

  • By e-mail at : (response within 2 working days)

    France: info@march-lab.com

  • By post - response within 4 working days (+ delivery time by Post) – at :

    Attention Customer Service MARCH LA.B
    50 Rue Charlot
    75003 PARIS
    France
  •  

Article 10 – Personal data


Customers’ data are collected and processed by MARCH LA.B. via its server in the USA. The Customer can refer to the «Privacy Policy» section of www.march-lab.com to have details about the Privacy Policy and to be informed of the use of his/her data and the way they are collected and secured. Customers’ data are communicated to the Seller only to process their orders in Europe. These data are strictly confidential and intended for the Seller only and companies nominated by it to perform the contract of sale. It is handled strictly in accordance with the provisions of the data protection act in France (law n°78-17 of January 6th 1978 modified). In accordance with this act, the Customer has a right to access, correct, amend and remove information held about him/her. The Customer can exercise his/her right at any time by contacting the Customer Service indicating his/her name, address and e-mail address or by writing directly at: 

Attention Customer Service 
MARCH LA.B
50 Rue Charlot
75003 PARIS
France


The Customer is informed that this automated processing of information had been declared to the CNIL (French data protection authority) under the number 1628368 v 0 dated 2012-11-06. The Seller reserves the right to contact the Customers to confirm their personal data. However, to preserve the confidentiality and security of Customers’ personal data, the Seller does not directly solicit the confirmation of the complete bank details. The Seller may, in cases of suspected fraud to the credit card, ask the Customer a colour photocopy or a scan of his/her passport or identity card and a colour photocopy of the front of his/her card banking by masking the first 12 digits of card number. If the Customer does not wish to disclose these documents, he/she may cancel his/her order without charge. 

Article 11 – Proof and archiving of transactions


The Customer and the Seller agree that any digital element exchanged between them (data, information, files, dates and times of logging onto website, etc) constitute admissible, valid, useable and probative proof. The Seller stores electronic documents relating to orders for a period of 10 years from the order being placed. Archives are kept on a reliable and durable medium in accordance with the current law. The Customer can request access to and/or a copy of the archived documents at any time by contacting the Customer Service. 

Article 12 – Liability


The Seller accepts its liability for damages caused to the Customer following the violation by the Seller of its legal or contractual obligations. On the other hand, the Seller’s liability cannot be incurred in the case of non-fulfilment of its legal or contractual obligations attributable either to an unforeseeable and insurmountable act on the part of a third party to the contract, or to a case of force majeure as defined by French case law, or due to the act or fault of the Customer. Similarly, the Seller’s liability cannot be incurred for any inconvenience or damage related to the use of the Internet, in particular an interruption in the availability of the Website, a break in service, an outside intrusion or the presence of computer viruses, damages or alterations of data or files or for any indirect damage, whatever the causes and consequences. The Website may contain links to third party websites not published or controlled by the Seller which therefore declines all liability as to their content and as to the relations the Customer might enter into with these third party websites. 

Article 13 – Entirety and validity of Terms and Conditions of Sale


If one of the clauses of this contract becomes null and void due to a change in regulations or a legal decision, this would not in any case affect the validity and respect of the other provisions of these Terms and Conditions of Sale. The Terms and Conditions of Sale applicable are those in effect on the date of the sale. 

Article 14 – Applicable law and jurisdiction


Subject to more favourable public policy provisions of the law of the country in which the Customer has his/her usual residence, these Terms and Conditions of Sale as well as relations and/or disputes resulting from sales on the Website are governed by French law. In the case of a dispute that cannot be resolved amicably, the Customer can choose to bring an action before the courts of the country where the Seller is based or before the courts of the country where he/she is resident.


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